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Small to medium-sized businesses often experience challenges and issues
concerning their IT environment. If you recognise any of the issues described
below, you should consider IT Assist:
Staff with other primary job functions are currently providing IT support.
Many small businesses view the cost to hire full-time IT staff as excessive. Even when
there is no cost justification for a small business to hire full-time IT staff, they still need
some IT support. As a result, top executives and upper management often provide many
of the network administration and help desk services typically supplied by internal IT staff
in other businesses. Although this is often viewed as a cost savings, executive or management
staff time is expensive and handling IT problems is a distraction that can reduce their ability
to provide strategic direction. Furthermore, casual system administration by unqualified
part-timers often exacerbates problems in a small business already fragile infrastructure.
IT Assist can address this problem by providing IT services small businesses need.
We do not have enough resources to stay current.
As more and more demands are made on IT departments, it is common for IT staff to be
over-allocated. In small and medium-sized businesses, it is common for all available staff
to be assigned to critical tasks, leaving little or no time for necessary maintenance such as
patching and upgrading existing systems. IT Assist can address this need by keeping systems
current and enabling your customer to focus internal IT staff on critical needs or to scale back
or eliminate their internal IT department.
We spend too much time on maintenance and troubleshooting.
Most business understand the need to keep systems current and have upgrade plans. However,
these same companies end up spending all of their time supporting outdated systems and fixing
problems, which prevents them from implementing the planned upgrade projects that could
address the underlying cause of many of their problems. IT Assist can reduce maintenance
and troubleshooting needs significantly by addressing the underlying causes of unstable systems.
We do not have enough time to learn best practices.
Regular training and research is critical for IT staff. Often, IT staff are not given the time
necessary to base their solutions best practices. A poorly planned or executed project often
requires more time troubleshooting and increases expenses during and after the implementation.
IT Assist can address this need by incorporating current best practices and world-class expertise
for less than customers often spend maintaining their own IT department.
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