|
|
Network Maintenance Services |
 |
 |
 |
|
Description The purpose of this service is to provide the Customer with Level 1 – 2 support for nominated network equipment. It also provides for escalation and ongoing management of Level 3 incidents to the manufacturer by Moncrieff technical resources. The service includes access to software and technical documentation related to nominated equipment. This service is designed to ensure that the customers network equipment is reliable and performing at the highest possible levels. Business Functions Supported/Enabled Access to defined internal and external business IT systems and services |
|
Network Infrastructure Design and Implementation Service |
|
|
|
|
Description The purpose of this service is to provide network infrastructure design and implementation as required that would ensure the customer's network services would be reliable and performing at the highest possible levels. Business Functions Supported/Enabled Access to defined internal and external business IT systems and services. |
|
Network Infrastructure Support Services |
|
|
|
|
Description The purpose of this service is to supply Level 1 – 3 support for network equipment and related services. It is designed to ensure that the customer network services are reliable and performing at the highest possible levels. Business Functions Supported/Enabled
End-user access to all business IT systems and services. |
|
|
|
|
|
Back