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Server Hardware Maintenance Service |
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Description: The purpose of this service is to provide for Hardware repair and or replacement through Extended Warranty or adhoc replacement of server components. Business Functions Supported/Enabled: Business IT systems and services available to the users. |
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Server Infrastructure Support Service |
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Description: The purpose of this service is to provide proactive Level 1 – 3 support for server hardware, server operating systems and related infrastructure. This service is provided by Microsoft Certified engineers and is designed to maintain the server infrastructure in a consistent and reliable state. It includes ongoing recommendations for improvements to the server infrastructure. Business Functions Supported/Enabled End-user access to all business IT systems and services. |
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Server Design and Implementation Service |
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Description The purpose of this service is to design and implement as required, server hardware and OS solutions for standard x.86 server and blade technologies. This includes server ‘sizing’ for specific applications and or functions. Business Functions Supported/Enabled Business IT systems and services available to the users including sufficient capacity |
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