Changes to IT Assist Service

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Changes to IT Assist Service

Throughout the years, Moncrieff continues to implement new systems to improve service delivery. Organisations, especially in IT, must evolve to adapt to change and leverage technology advancements to ensure that they are delivering the best service and outcome to their clients.  In addition to the ever-changing technical landscape, competitive pressure dictates that organisations continue to optimise business processes and do more with less.

To continue to provide a high-level of service, Moncrieff has recently upgraded or enhanced many systems and platforms:

  • Launched hybrid cloud hosted in a WA tier 3 data centre
  • Improved service catalogue
  • Revamped stock and inventory system
  • Updated e-commerce system
  • New remote management and reporting system
  • Upgraded ERP/accounting system
  • Updates to our alerting systems

An example of the benefit to our clients is the changes to monthly billing that now provide more detail to increase transparency of the services being delivered.  At Moncrieff, we strongly encourage clients to continue to provide feedback to identify opportunities for system and operational improvement.

Call 1300 IT ASSIST (1300 482 774) today if  you would like to talk with Moncrieff about how to optimise your systems.  Alternatively e-mail info@moncrieff.com.au

New phone number