Support

Home > Support

IT Assist                Field Services     On-site support & Block Hours

IT Assist                Workshop           Configuration

PC Devices          PC Lifecycle Management            Deployments, Asset Recovery

Are you struggling to manage the demands of desktop users? Moncrieff offers a range of cost-effective Desktop Lifecycle Management services to meet the growing needs of your business.

We understand that increasing numbers of people want access to a greater number of services through a vast selection devices. That’s why we tailor our services to help you optimise desktop availability according to your needs and budget. We help you contain costs, reduce risk, and support business growth.

By managing the lifecycle of your desktops, we’ll help you make the most of your assets. Our experienced team can develop a framework that covers the entire lifecycle of your desktops, from supply and implementation to support and management services.

At Moncrieff, we provide you with more than just a computer. Our full PC lifecycle services are designed to support you from start to finish – from product selection through to asset recovery and all the support in-between. The benefit for our customers is that we provide all value-added services through one contact.

Through our suite of services, Moncrieff provides planning, setup and management of end-to-end custom deployments. Moncrieff offers a single-source solution to address basic as well as complex, multi-location deployments.

Moncrieff deployment and installation solutions are founded on best practices, and experienced staff and welcome the opportunity to earn your business through this and other services designed with our customer’s needs in mind.

Integration Centre Services process Sample

A desktop refresh arranged by Moncrieff will provide the following benefits:

  • You will reduce the risk of service delivery/cost of failure
  • You will be provided with a better service; faster response and delivery
  • Fast turnaround from purchase to user productivity
  • Increased efficiency through better business processes
  • Asset recovery that brings back value

We achieve these benefits through the following services:

  • Planning and procurement
  • SOE development
  • SOE testing
  • Provision of demo and evaluation equipment
  • Image loading and asset tagging
  • Connecting to the domain
  • Delivery Australia-wide
  • Deployment Australia-wide
  • Online deployment tracking
  • Stock holding on the west and east coast
  • Consolidated delivery service
  • Purchasing website
  • Asset recovery
  • Online tracking of recovered assets
  • Finance

Moncrieff also provides desktop infrastructure support via a managed service agreement, Moncrieff IT Assist. The cornerstone of the IT Assist service is the monitoring of your environment. Monitoring is done by a software monitoring tool with agents placed into your environment and provides continuous monitoring of the critical components of the environment. The monitoring is conducted 24/7 and enable Moncrieff to provide proactive support. The system alerts of potential issues within the network and enables Moncrieff’s engineers to fix issues remotely before they become critical.